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Questions & Answers

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What method do you use to clean carpets?

NewGen employs two different types of carpet cleaning, hot water extraction or a dry cleaning method which is called encapsulation. Hot Water Extraction, the most commonly used method, sanitizes, invigorates and penetrates deep within the fibers to loosen and remove trapped soils and allergens. NewGen utilizes a 14 step process to ensure your carpets are left sanitized, allergen free and restored to a healthy state of green. Hot water extraction using pretreatment agitations and final rinses will leave your carpets soft and supple; the same way that hair conditioner conditions your hair. We will leave your carpets healthy, restored, fresh and most of all, clean. This method requires a longer drying period than encapsulation but is highly recommended by all major carpet manufacturers. Encapsulation: Encapsulation is a dry cleaning method that removes soils and unwanted particles from the carpet fibers that will get completely vacuumed away. NewGen employs an advanced cleaning and sanitizing procedure that leaves your carpets healthy and renewed within just a few hours. If you are in a hurry or need your carpet dry within hours, our advanced low moisture encapsulation method is the best choice. By utilizing this low moisture technique it allows full use of your carpets within two hours. Either method you choose will leave your carpets soft, allergen-free and most of all, clean! NewGen Restores employs the most advanced techniques and technologies utilizing “State-Of-The-Art”equipment.

Do I need to vacuum prior to my appointment?

It is recommend to lightly go over high traffic areas but is not required. Our certified technicians will pre-vacuum each room prior to cleaning them.

How long will it take for my carpets to dry?

There are many variables that play a role in the amount of time that it takes for your carpets to dry: humidity, temperature, and the air flow pattern of the areas. However by employing high velocity driers to the cleaned areas and keeping your furniture on elevation blocks, it will decrease the amount of time it takes for the carpet to dry. For your convenience we will leave shoe covers to be used while the carpets dry.

I have heard cleaning your carpets makes them soil faster? True or False?

Re-soiling after having your carpets cleaned is often a result of residue and extra soap being left behind, therefor, attracting dirt easier. However, NewGen’s 14 step hot water extraction process leaves little to no residue behind ensuring your carpets do not re-soil. If re-soiling occurs due to an incomplete clean, please contact NewGen Restores as soon as possible because your satisfaction is our priority.


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